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BACK OFFICE SUPPORT

The Back Office Support Office model is designed for international organizations that require a reliable India-based operational support centre to manage various administrative, documentation, customer front and support functions for their global business activities.


Under this structure, Kaveen Consultants operates as the client’s dedicated back-office operations hub in India, supporting day-to-day operational processes and business support activities. The service allows overseas companies to create a structured India Support Office that works as an extension of their global organization while avoiding the complexities of establishing their own operational infrastructure in the country.

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Through this model, companies can centralize various operational support functions in India, benefiting from the availability of skilled professionals and cost-efficient operational structures. The back-office team works in coordination with the client’s global teams to ensure smooth handling of administrative processes, documentation workflows, operational coordination, and reporting requirements.


The commercial structure for this service typically follows a cost-plus model, where the actual cost of employees, infrastructure, and operational expenses is charged to the client along with an agreed professional margin for operational management and supervision provided by Kaveen Consultants.


This structure allows international organizations to improve operational efficiency, increase capacity for business processes, and maintain a reliable India operations support hub while focusing their internal teams on core strategic activities.

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SCOPE OF WORK:

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  • Establishing and managing a dedicated back-office support office in India for the client

  • Handling administrative and operational support functions related to the client’s business

  • Managing documentation processing and workflow coordination

  • Supporting data management, reporting, and operational records maintenance

  • Providing process support and operational coordination with the client’s global teams

  • Facilitating communication and coordination with stakeholders, vendors, or service providers where required

  • Supporting the client’s internal teams with structured operational and administrative assistance

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